ZimbabweHuchi Business NetOne Subscribers Alert: Vanishing Airtime and Out-of-Bundle Browsing Woes

NetOne Subscribers Alert: Vanishing Airtime and Out-of-Bundle Browsing Woes

NetOne Subscribers Alert: Vanishing Airtime and Out-of-Bundle Browsing Woes post thumbnail image

NetOne users are grappling with an unsettling issue lately – their airtime is mysteriously disappearing without a clear explanation. This perplexing situation stems from NetOne’s decision to disable Out of Bundle Browsing (OBB) without prior notification to its subscribers.

Discover how to avoid losing your hard-earned airtime by staying informed.

Unveiling the Out of Bundle Browsing Mystery

In the past, accessing the internet through Out of Bundle Browsing was a straightforward process. Prior to the introduction of data bundles, all it took was sufficient airtime and an active data connection. However, the direct consumption of airtime for internet activities outside of data bundles, such as social media and messaging apps, proved to be costly and could rapidly deplete airtime.

Recognizing the high costs associated with OBB, network providers, including Econet, introduced data bundles as a cost-effective alternative. In 2016, Econet took a step further by allowing users to deactivate out-of-bundle browsing. NetOne followed suit in 2019, providing a similar option to safeguard subscribers’ airtime once their data bundles were exhausted.

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Netone subscribers airtime keep disappearing and this is why-Image Source@zimprofiles

NetOne’s Shift in Out of Bundle Browsing Policy

Previously, NetOne users could manage their OBB settings by dialing *130#, selecting “Out of bundle data charging,” and then choosing the “Block” or “Allow” option. Unfortunately, the exact date when NetOne disabled the OBB option remains undisclosed, leaving subscribers in the dark.

In July 2022, NetOne acknowledged technical issues with its OBB platform, but subsequent updates were scarce. Despite the initial assurance, recent complaints on social media suggest that the problem persists.

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The Current State of NetOne’s Out of Bundle Browsing

NetOne users are now raising their voices about the alarming rate of disappearing airtime. Many have encountered significant losses before being able to purchase data bundles, pointing fingers at NetOne’s OBB platform as the likely culprit. Despite a past announcement about technical difficulties, the recent surge in complaints demands urgent attention.

Seeking Transparency and Solutions

As the issue persists, NetOne subscribers deserve clear communication and effective solutions from their service provider. The lack of transparency regarding OBB changes has only heightened frustration. It is essential for NetOne to address these concerns promptly and transparently to rebuild trust among its subscribers. After all, customers have the right to be informed about changes that directly impact their usage and expenses.

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